If for some reason the parts received do not match the parts offered, it's possible to file a complaint. Therefore we need the below information.
Customer Name: Company name.
Complaint number: Internal reference number for your complaint.
Complaint Description: Clear description of the complaint, if possible attach pictures, drawing, and a dimensional report.
Invoice: Invoice number provided by Veco.
Art. Code: Article code of the defective parts.
Batch nr (s): Batch number of the defective parts.
Qty received by customer: Quantity received from Veco.
Qty returned by customer: Quantity returned by the customer.
Expected return date: When are the parts expected to return at Veco.
Open orders on this article: A simple yes or no.
Please share all of the above-mentioned information with order.veco@vecoprecision.com.
All information is necessary to provide a quick follow-up and complaint handling.
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